Frequently Asked Questions

What are your store opening hours?
You can visit us in-store and browse the showroom from Tuesday to Friday between the following hours:
Monday – Closed
Tuesday – 9:00 am – 5:30 pm
Wednesday – 9:00 am – 5:30 pm
Thursday – 9:00 am – 5:30 pm
Friday – 9:00 am – 5:30 pm
Saturday – By Appointment
What are your payment and account terms?
In-store Orders:
Non-account holders – Payment is required prior to pick-up. Goods will be released when funds have been cleared in our bank account.
An invoice with the balance owing will be forwarded to you on confirmation of your order.

Account holders:
Our standard trading terms for account holders are payment with 14 days of invoice date. Extensions to this must be requested at placement of the order.

Purchase order numbers must be supplied for all schools and government agencies at placement of order to be eligible for account terms.

We accept payment via the following methods:
In store – Cash & EFT
By account EFT, bank deposit and bank transfer.

What are your engraving and logo requirements?
Logos are preferable in a vector format. We love EPS, PDF and high resolution JPG files. Any other files may be submitted but you may incur an artwork fee if time needs to be spent on your logo. You will be notified of this charge prior to starting your job.
Engraving costs (glass) start at $16.50.

We prefer to send artwork for approval to make sure there are no errors or changes that need to be made prior to engraving.
We don’t charge by the letter, so the amount of characters or lines depends on what needs to be engraved. We are more than happy to give you a formal quote on your engraving request before you proceed.

All our engraving is done by machines. We have an endless supply of fonts for you to choose from. We suggest you use a computer to type up your request then we can try to match the font with something similar on our computers.

We are all human so mistakes do happen. We do have a checking process that we undertake to make sure that errors are kept to a minimum. If you approve the artwork that we have sent over to you, then you have committed to making sure that all errors have been picked up before engraving commences. It is your duty to ensure that no changes are to be made to the final artwork. We do our best to help you out, should errors occur and awards need to be re-engraved. This can be discussed at the time and a positive outcome will be our main focus for you.

What type of artwork can I supply?
The preferred file formats for uploading logos or images for engraving are:
• (.eps) Encapsulated Post Script * (preferred)
• (.ai) Adobe Illustrator * (preferred)
• (.pdf) Portable Document Format
• (.cdr) Corel Draw

We can also accept (.jpg) JPEG images or (.bmp) Bitmap, however in most cases it is more difficult to achieve a good result with these types of files.

You can easily find out what format your image is by hovering your cursor over the unopened file; a small information box will appear which will include the image type. We recommend that the image provided by you be 300 dpi or greater. Generally images smaller than 20kb don’t have enough quality.

Engraving Information
Our team will expertly engrave the information you have provided onto the award or trophy. We are confident that you will be very happy with the engraving quality of the awards that you order.

All engraving text will be centred in the area it is to go on. The size of the text will depend on what our experienced engravers determine looks the best, the size of the space available and the amount of engraving you require. We use high quality engraving materials and state of the art engraving technology to create beautiful results.

*Important* Note that for Corporate Awards we will email you a proof of the artwork for your approval before we proceed with the engraving process. If we do not get a response from you within 2 business days, we will assume there are no changes to be made and we will go ahead with the work to ensure we meet your deadline.

Persinality Trophies quite often engraves awards for our customers in foreign languages. Because of the extra time taken by us to do artwork proofs and award layouts in languages and scripts that we don’t understand, we charge a fee to cover the extra time it takes to make sure the award is engraved perfectly (after all, we guarantee it!). The surcharge for non English languages (such as French, Italian etc) is 10% of the total order value, while the surcharge for non English and non Latin scripts (such as Chinese, Thai etc) is 20% of the total order value.

What is the cost of engraving?
Costs do depend on what is being engraved, but trophy costs start at $2.75 and can go up to $35 for glass
What should I have engraved on my awards?
Wording is up to you, but we sometimes have to limit wording depending upon size constraints.
What type of logo files can I submit?

• .eps (preferred)
• .ai (preferred)
• .cdr (preferred)
• .pdf (preferred)
• .jpg (larger than 50kb)
• .png (larger than 50kb)
• .bmp (larger than 50kb)

How much is delivery?
Delivery depends upon how it is sent and the size of the item being sent, Quote can be obtained before sending.
How can I track my order?
We shall email you a con note once delivery has been organised.
Can I insure my delivery?
Yes, you will need to inform us when ordering.
Do you deliver outside Australia?
Yes we can if needed. Please contact us to make arrangements.
Can you deliver to all addresses including PO Boxes?
Yes. Our delivery partners include Australia Post, TNT Express & Couriers Please.