Monday – Closed
Tuesday – 9:00 am – 5:30 pm
Wednesday – 9:00 am – 5:30 pm
Thursday – 9:00 am – 5:30 pm
Friday – 9:00 am – 5:30 pm
Saturday – By Appointment
Non-account holders – Payment is required prior to pick-up. Goods will be released when funds have been cleared in our bank account.
An invoice with the balance owing will be forwarded to you on confirmation of your order.
Our standard trading terms for account holders are payment with 14 days of invoice date. Extensions to this must be requested at placement of the order.
Purchase order numbers must be supplied for all schools and government agencies at placement of order to be eligible for account terms.
We accept payment via the following methods:
In store – Cash & EFT
By account EFT, bank deposit and bank transfer.
Engraving costs (glass) start at $16.50.
We prefer to send artwork for approval to make sure there are no errors or changes that need to be made prior to engraving.
We don’t charge by the letter, so the amount of characters or lines depends on what needs to be engraved. We are more than happy to give you a formal quote on your engraving request before you proceed.
All our engraving is done by machines. We have an endless supply of fonts for you to choose from. We suggest you use a computer to type up your request then we can try to match the font with something similar on our computers.
We are all human so mistakes do happen. We do have a checking process that we undertake to make sure that errors are kept to a minimum. If you approve the artwork that we have sent over to you, then you have committed to making sure that all errors have been picked up before engraving commences. It is your duty to ensure that no changes are to be made to the final artwork. We do our best to help you out, should errors occur and awards need to be re-engraved. This can be discussed at the time and a positive outcome will be our main focus for you.
• (.eps) Encapsulated Post Script * (preferred)
• (.ai) Adobe Illustrator * (preferred)
• (.pdf) Portable Document Format
• (.cdr) Corel Draw
We can also accept (.jpg) JPEG images or (.bmp) Bitmap, however in most cases it is more difficult to achieve a good result with these types of files.
You can easily find out what format your image is by hovering your cursor over the unopened file; a small information box will appear which will include the image type. We recommend that the image provided by you be 300 dpi or greater. Generally images smaller than 20kb don’t have enough quality.
All engraving text will be centred in the area it is to go on. The size of the text will depend on what our experienced engravers determine looks the best, the size of the space available and the amount of engraving you require. We use high quality engraving materials and state of the art engraving technology to create beautiful results.
*Important* Note that for Corporate Awards we will email you a proof of the artwork for your approval before we proceed with the engraving process. If we do not get a response from you within 2 business days, we will assume there are no changes to be made and we will go ahead with the work to ensure we meet your deadline.
Persinality Trophies quite often engraves awards for our customers in foreign languages. Because of the extra time taken by us to do artwork proofs and award layouts in languages and scripts that we don’t understand, we charge a fee to cover the extra time it takes to make sure the award is engraved perfectly (after all, we guarantee it!). The surcharge for non English languages (such as French, Italian etc) is 10% of the total order value, while the surcharge for non English and non Latin scripts (such as Chinese, Thai etc) is 20% of the total order value.
• .eps (preferred)
• .ai (preferred)
• .cdr (preferred)
• .pdf (preferred)
• .jpg (larger than 50kb)
• .png (larger than 50kb)
• .bmp (larger than 50kb)